![]() Managing Corporate Accountsĭescription: Provided Tier II remote and on-site technical support in activities associated with the prioritization, identification, isolation, research, documented resolution, and follow-up of end-user reported issues through BMC Remedy. Deployed new software platforms. XP - Windows 7 Migration DameWare Remote Support IT Skills: Manages laptops, desktop workstations, installation and configuration of Dell/HP Laptops & Desktops software, responds to user calls for support, diagnosing equipment and configuration issues with a variety of applications at user's desk, via e-mail, phone, and utilizing Malware Defense & Removal DameWare mini remote control to VPN connect to remote sites. Additional Info: Areas of Expertise: analysis, optimization, troubleshooting, documenting and resolving complex HP Printer Support problems of Windows systems to ensure minimal disruption of mission- critical Microsoft Office Support applications.
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